Fawlty reaction

Mary Evans' "Heartbreak hotels" (Opinion, 24 May) served little purpose. The appropriate reaction to the lamentable "service" she described was: first, complain to the hotel manager face to face and demand another room; second, subsequently write to the hotel owners detailing her complaints in a recorded-delivery letter; third, send a copy of the letter to the appropriate university authorities; finally, name and shame the offending hotels in the article.

Doug Clark, Currie, Midlothian